Docs / General

Support and tickets

For any problem you open a support ticket. The conversation stays in your account, like a chat, and every reply also reaches you by email.

Where to open a ticket

• From GridEon: Settings → Support. The ticket goes with a technical summary of the device (version, equipment, latest errors), so you don't have to describe it.
• From your grideon.ro account: My account → Support. Choose the installation it is about.

What happens next

• You get the confirmation and every reply by email. You answer from the account or from GridEon; the conversation updates by itself.
• A ticket can be opened by the installation owner or by a technician invited on it.
• When the problem is solved the ticket is closed; writing in it again reopens it.